Water and sewer bills are based on consumption. Why is mine higher? We have the same size house. I have compared my bill to my neighbor's. A 10% penalty will be assessed on the 21st day, and a disconnect notice will automatically be generated. Customers have 20 days to pay without a penalty. Your bank draft will be taken out on the due date listed on your utility bill.īills are due from the date they are mailed. You may submit these materials in person, by mail, via fax, or scan the documents and send them by email. To set up automatic payments made directly from your bank account, fill out the ACH form (available here) and submit it, along with a voided check, to the Utilities Financial Services Division. Your utility account must be at a zero balance in order to begin drafting. ![]() We can only draft on accounts where our utility customer's name and the checking and/or savings account are the same name. You may also pay your bill online using a Visa, Mastercard, or Discover credit or debit card.ĭo we draft utility bills from checking and/or savings accounts? Yes, you may pay your utility bill over the phone with a check or credit card(Visa/MasterCard). You may mail or drop off your payment here:Ĭan I pay my utility bill over the phone or on the web? Phone payments can be made with Visa, Mastercard, or a one-time check payment. You will need to have your utility account number handy. In Person or by Mail: Utilities Financial Services, City Hall, 113 West Mountain Street, Fayetteville, AR 72701.This step is only required for new ACH requests, existing ACH payments are not affected by the online payment system change. To set up automatic payments made directly from your bank account, fill out the ACH (Bank Draft Authorization) form and submit it, along with a voided check, to the Utilities Financial Services Division. ![]() If you already have ACH direct deposit set up, you are not affected by this change, and no changes will be made to your account. You may also sign up for paperless billing!
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